COVID-19 Employer Playbook

Carrier and Coverage Issues

Carrier Response to COVID-19

Insurance carriers are moving quickly to respond to COVID-19 demands and to provide meaningful resources for employers and employees alike. Definitive decisions and swift action have been necessary to clarify policy/contract changes, implementation design, and communication plans in each of the following areas:

• Implementation of free COVID-19 testing and diagnosis • Option to implement free telehealth services • Process for coverage of testing and telehealth

• Proactively offering special enrollment periods, confirming process, and timeline • Confirming special policy extensions in the event of employee furloughs and leaves • Offering an extended premium grace period

In addition, each carrier has been furiously drafting documentation to employers and consultants alike to keep them abreast of the latest decisions and resources.


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